Frequently Asked Questions

The Grand Prize winner will be receiving a tailored Manulife retirement plan (RetireReady Plus), with the monthly retirement income totalling up to S$250,000 throughout the income payout period. The monthly retirement income consists of guaranteed and non-guaranteed income.

Click here to learn more about RetireReady Plus.

Terms & conditions apply.

Simply register and submit your personal details before playing The Manulife Vault game. Make sure to verify your email address to activate your account.

If you complete your profile details, you’ll earn a bonus of 20,000 Manulife Dollars that will give you a head start!

The Manulife Dollar is a virtual currency and not an actual currency, named by Manulife Singapore for the purpose of this Game.

To have the best experience with The Manulife Vault game on your computer or mobile device, kindly use a supported, up-to-date browser. You’ll get improved security and performance. If you are on an older or unsupported browser, some features might not work.

Supported Mobile Operating Systems

  • Android 8+
  • iOS 11+

Supported Browsers

  • Firefox (Windows, Mac)
  • Chrome (Windows, Mac)
  • Safari (Mac)
  • Edge (Windows)
Platform Version
Firefox 68+
Firefox iOS 19.1
Chrome 77
Edge on Windows 10 44+
Edge on Windows 10 Mobile 40+
Safari 13

How do I update my browser? We are unable to ensure that The Manulife Vault game will function flawlessly on all systems. To optimize your game experience, we strongly recommend using the latest versions of your operating system and browser.

Click on your browser for instructions on updating:

The game runs from 4 October to 31 October 2019. Registered players can play the game during this period and collect as many Manulife Dollars as they can!

The Grand Finale event will be held at Jewel Changi Singapore, Cloud9 Piazza on 9 November 2019, 2:00 PM – 5:00 PM.

You can reset your password by clicking on the ‘Forgot your password?’ button. A notification email will be sent to your registered email address. Simply follow the instructions in the email to change your password.

Possible ways to verify your account:

1. Create your account here.


2. A verification email will be sent to your registered email. Check your inbox or spam folder for the verification email “Registration successful: Welcome to The Manulife Vault game!”


3. Click on “Confirm email” to verify your email. Login and start playing!


4. If you can’t locate the verification email, you can re-enter your registered email to resend the verification email by clicking here.


If you registered using an incorrect email, you will not receive the verification email. You can register for the game again with a new email to play The Manulife Vault Game.

Try logging in again. If your email has not been verified, click on the link in the error message to resend an activation link to your registered email address. Upon receiving it, click on the ‘Confirm email address’ button to activate your account.

The game is open to all Singaporeans and Permanent Residents residing in Singapore only. Only persons between 21 years to 65 years of age (both age limits inclusive) at time of participation, are eligible to participate in the game. For more details, please refer to the Terms & Conditions.

At the end of the game period, the Top 32 finalists* will compete for the Top 3 Prizes at the Grand Finale. They will be chosen based on the highest number of Manulife Dollars they’ve accumulated* from 4th to 31st October 2019.

At the Grand Finale, the Top 32 Finalists will compete head-to-head through knockout rounds to win the Top 3 Prizes. 

The Grand Finale will be held on the 9 November 2019, at Jewel Changi Airport, Cloud9 Piazza.

* In the event of a tie, the total number of vaults unlocked and the total number of game plays will be used in sequence to determine the finalists.

The Weekend Challenge will take place between 9:00 AM (Saturday) and 11:59 PM (Sunday), every Saturday and Sunday from 12 October 2019 to 27 October 2019. All registered players have a chance to play and clock in the fastest time to unlock The Manulife Vault.

Take part in the Weekend Challenge on the following dates:
Week 1: 12 to 13 October
Week 2: 19 to 20 October
Week 3: 26 to 27 October

To determine the Weekend Challenge winners, we will record the players' best timings after five (5) tries. The Top 10 players who unlock the Weekend Challenge Vault the fastest until 11:59 PM (Sunday) will win the weekly prizes. Winners of the Weekend Challenge will be announced to all Participants via email the following Wednesday.

Registered players of the Manulife Vault game will receive an email before the Weekend Challenge begins.

For any concerns or issues while playing the game or accessing the game website, please contact our Support team. The Support team will get back to you within 2 working days

To read the full Terms and Conditions, click here.

This advertisement has not been reviewed by the Monetary Authority of Singapore.

This policy is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact us or visit the LIA or SDIC web-sites ( or